Incident Team · 6 specialists

One bug. Every root cause. The same mistake never happens twice.

Report a bug in plain English. Your Incident Engineers investigate every contributing root cause — not just the first plausible one. Your System Analysts design the fix with impact mapped across every affected component. You approve the diagnosis. Then the plan. Only then does any code change. The lesson gets extracted into the knowledge base so the next agent to touch that code already knows what happened.

Incident Engineer
Senior Incident Engineer
System Analyst
Senior System Analyst
Software Specialist
Quality Assurance Specialist
How it works

Seven stages. Two approval gates. Every cause found.

Each stage pairs a specialist with a senior counterpart who challenges the work. You hold two approval gates — the diagnosis, then the fix plan — and nothing reaches your code without your sign-off.

Stage 1

Report — you

Describe the bug in plain English. You don't need to diagnose it yourself, or even know which file is at fault. That's your team's job.

Stage 2

Investigation — Incident Engineer / Senior IE

Your Incident Engineer investigates the codebase for every contributing root cause, not just the first plausible one. Your Senior IE reviews the investigation for completeness — did they miss anything?

Stage 3 · Gate A

Diagnosis approval — you

You review the root causes found and approve the diagnosis before any fix is attempted. This gate makes sure your team is fixing the right problems.

Stage 4

Fix planning — System Analyst / Senior SA

Your System Analyst designs the fix approach and maps every impacted component. Your Senior SA validates the fix won't introduce new regressions.

Stage 5 · Gate B

Fix plan approval — you

You review the proposed fix plan and approve before any code changes. This gate makes sure the approach is sound before anything is touched.

Stage 6

Implementation & test — Software Specialist, QA Specialist

Your developer implements the approved fix. Your QA validates it works and runs regression tests to make sure nothing else broke.

Stage 7

Knowledge extraction

The root cause, fix rationale, and impacted files are extracted into the knowledge base and tied to the code. Next time any agent touches this area, they already know what happened here.

Your investigator finds it. Your senior investigator challenges it. Your analyst plans the fix. Your senior analyst validates it won't break anything else. You approve twice. Then it ships.

What your team produces

Every fix leaves a record.

A bug fix isn't a silent patch. Each stage hands you a real artifact — investigation, review, plan, and the lesson that stops it recurring.

RCA report

Multi-root-cause investigation

Every contributing cause found, with evidence and file locations — not one plausible guess.

ROOT CAUSE 1: token TTL compared ms vs s
ROOT CAUSE 2: retry loop ignores 429
EVIDENCE: auth/session.ts:88
Senior IE review

Investigation challenged

Your Senior IE's feedback on the diagnosis — the gaps and missed causes found before it reached you.

CHALLENGE: cause 2 lacks repro steps
GAP: upstream rate-limit headers unchecked
VERDICT: reopened, 1 cause added
Fix plan

Approach with impact mapped

Your System Analyst's proposed approach with every impacted component identified before code changes.

APPROACH: clamp TTL at parse, normalise ms
IMPACT: auth/session.ts, middleware/token.ts
RISK: low — no public API change
Senior SA review

Regression validation

Your Senior SA's check that the fix won't cause new regressions elsewhere in the codebase.

REGRESSION CHECK: 14 call sites of parseTTL()
VERDICT: safe — all pass ms already
NOTE: add guard test for s-vs-ms
Implementation summary

What changed and why

A traceable record of the change — files touched, tests added, and the reasoning.

CHANGED: auth/session.ts +12 −4
ADDED: test/session.ttl.test.ts (6 cases)
WHY: enforce ms contract at the boundary
Test results

Regression evidence

Pass/fail evidence that the fix works and nothing else broke.

✓ valid token → session resumed
✓ 429 upstream → backoff, no retry storm
6 passed · 0 failed
KB entry

The lesson, kept

The lesson extracted into the knowledge base, loaded by every agent that touches this code next.

LESSON: normalise TTL units at parse
TIED TO: auth/session.ts
NEXT TIME: agents load this before editing
Other workflows

What else your team does.

Product Team

PRD Generator

Your Product Team turns rough ideas into structured, code-aware requirements — drafted, challenged, and tightened before any build begins.

Explore PRD Generator
Build Team

App Build

Your Build Team takes the approved Product Requirement Document (PRD) through requirements, architecture, sprint planning, build, and test — with your approval at every gate.

Explore App Build
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